本课目标

学完本课，你能够：

• 说明来电所涉及的预约；
• 提出改期并询问可用时段；
• 清楚表达自己的最早可行时间；
• 复述日期、时间、服务项目和联系人；
• 把第13—15课的服务沟通迁移到陌生场景；
• 在没有目标句提示的情况下完成Unit 4累计检索。

热身

1. 电话改期时，姓名、原时间、新时间和服务项目中，哪一项最容易被漏掉？
2. 对方说 Friday at eleven twenty 后，只回答 Okay 有什么风险？

场景词汇

• appointment 预约
• available 可用的；有空的
• reschedule 重新安排时间
• original time 原时间
• opening 空出的时段
• stylist 发型师
• confirmation 确认信息
• reference number 预约编号

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Moving Lena's appointment

Lena has a haircut appointment at Northside Salon on Thursday afternoon. A work orientation has been extended, so she calls the salon.

Part A — Finding another time

Receptionist: Northside Salon. How can I help?

Lena: Hi, I'm calling about my appointment with Rosa on Thursday at four thirty. It's under Lena Ortiz.

Receptionist: Let me check. Yes, I see it here.

Lena: My work schedule has changed. Can I move my appointment?

Receptionist: Certainly. Rosa has an opening at five on Thursday.

Lena: The earliest I can do is five thirty. Do you have anything available after that?

Receptionist: Not on Thursday. She has eleven twenty or two forty on Friday.

Lena: Friday at eleven twenty works for me.

Receptionist: Great. I'll move it to Friday, the eleventh, at eleven twenty.

Lena: Just to check, that's Friday at eleven twenty with Rosa, right?

Receptionist: That's right.

Part B — Closing the loop

Lena: Could you confirm the new time by text?

Receptionist: Yes. It should arrive in a moment. Your reference number will stay the same.

Lena: Thank you. Should I use the same front entrance?

Receptionist: Yes. Please arrive five minutes early.

Lena: Got it: Friday at eleven twenty, with Rosa, and I should arrive by eleven fifteen.

Receptionist: Exactly. Is there anything else I can help with?

Lena: No, that's everything. Thanks for your help.

Receptionist: You're welcome. See you Friday.

Lena receives the text before ending the call. She compares it with her notes: the date, time, stylist and reference number all match.

On Friday, Lena arrives at 11:15 and completes the appointment at the confirmed time. The rescheduling does not leave a future commitment for another lesson.

Check the story

1. What is Lena's original appointment time?
2. Why does she need to move it?
3. Why does the first alternative not work?
4. What two Friday openings does the receptionist offer?
5. What is the final appointment?
6. What four details does Lena confirm before ending the call?

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A. Original appointment card

NORTHSIDE SALON
Client: Lena Ortiz
Service: haircut
Stylist: Rosa
Thursday 10th — 4:30 p.m.
Reference: NS-6048
Please arrive 5 minutes early.

B. Confirmation text

Northside Salon: Your haircut with Rosa has been moved to Friday 11th at 11:20 a.m. Reference NS-6048. Please arrive 5 minutes early. Reply C to confirm or call us to make another change.

对比两份材料，完成：

1. 哪两类预约信息发生变化？
2. 哪三项保持不变？
3. Lena最晚应几点到达？
4. 写一条不超过25词的英文回复，明确确认新安排。

C. 电话必须形成信息闭环

一次有效改期至少包含：

原预约 → 不能参加的限制 → 可用时段 → 最终选择 → 完整复述 → 书面确认

只问 Can I move it? 还不够。双方需要知道移动的是哪一项，以及新记录是否真的保存正确。

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本课负荷说明

本课有5项全新主动表达：第1—5项。第6—10项用于整合前面已经学过的确认、时间和服务语言。

1. I'm calling about my appointment.

我打电话是想谈一下我的预约。随后立即补上姓名、服务或原时间。

I'm calling about my appointment on Monday morning.

2. Can I move my appointment?

我可以改预约时间吗？自然、清楚。较正式也可说 I'd like to reschedule my appointment.

Can I move my appointment to next week?

3. Do you have anything available …?

……有可用时间吗？适合询问日期或时间范围，不暗示对方一定有空位。

Do you have anything available after three?

4. The earliest I can do is …

我最早可以……。用于说明个人限制，避免对方反复提出不可能的时间。

The earliest I can do is six fifteen.

5. Could you confirm the new time?

可以确认一下新时间吗？可要求口头复述，也可继续说明 by text / by email。

Could you confirm the new time by email?

6. That works for me.

那个时间可以。来自第3课；电话里最好接着重复具体时间。

7. Just to check, …, right?

我确认一下，……对吗？适合复述日期、时间和联系人。

8. I should arrive by …

我应该最晚在……到。by 表示不晚于该时间。

9. I'd like to cancel my appointment.

我想取消预约。只有确定不再保留时才说；想换时间不要误用 cancel。

10. I'll check and get back to you.

我查看后回复。不能立即选时间时使用，并应给出回复期限。

Don't Say It That Way

容易说出的句子	更自然的表达	原因
Change my time.	Can I move my appointment?	说明请求而不是下命令
What time do you have?	Do you have anything available after five?	给出可操作的时间范围
Maybe five.	The earliest I can do is five.	清楚说明限制
Okay. Bye.	Just to check, that's Friday at 11:20, right?	电话结束前核对关键数字

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本课不建立新的主要语法项目。它把第13—15课的三个系统放进同一个“原记录—变化—新选择”框架。

1. 数量和具体项目：让记录可执行

two seats / one haircut / three tickets
I'd like one appointment on Friday.

2. 过去记录与当前结果：让错误可核对

I booked Thursday, but the text says Friday.
I was expecting 4:30, but I got a message for 5:30.

3. 比较和限制：让选择有依据

Friday is better than Thursday for me.
Five is too early.
Eleven twenty is late enough for me to arrive.

快速整合

根据提示完成。

1. You booked two seats, not one: “I booked __________.”
2. Your card says 3:00; the text says 4:00: “I was expecting three, but __________.”
3. You cannot arrive at 5:00; 5:30 is possible: “Five is __________, but five thirty works.”
4. Monday and Tuesday are possible, but Tuesday is easier: “Tuesday is __________ Monday.”
5. The new time is Friday at 2:40. Confirm it with a question.

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本课网页已配有完整对话、逐句播放和影子跟读。重点听日期、时间和姓名，并用逐句模式练习最后的复述确认。

电话里最危险的往往不是生词，而是相近数字。把对比位置读重：

not THURSDAY—FRIDAY
not eleven TWELVE—eleven TWENTY
reference N-S—SIX ZERO FOUR EIGHT

不要只说 the eleventh；日期容易混淆时，同时给星期和日期：

Friday, the eleventh, at eleven twenty.

录音

读三组信息，每组第二遍先故意说错一项，再立即自我修正：

1. Thursday at 4:30 → Friday at 11:20
2. Tuesday the 8th at 2:15 → Wednesday the 9th at 2:50
3. Reference BK-3056 → BK-3506

回听时检查：纠正前后是否一听就能区分？

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A. 理解检查

1. Lena wants to cancel the haircut completely.
2. The original appointment is Thursday at 4:30.
3. Lena can arrive at five on Thursday.
4. The receptionist offers two Friday times.
5. The reference number changes after rescheduling.
6. Lena should arrive at 11:15.

B. 排列改期步骤

把下面步骤按合理顺序编号1—6：

• ___ choose one available time
• ___ identify the original appointment
• ___ receive or request written confirmation
• ___ explain the time limit
• ___ repeat the final date, time and person
• ___ ask to move the appointment

C. 修复信息错误

你原来预约 Tuesday the 8th at 2:15 with Jordan。对方说：“I've moved you to Tuesday the 18th at 2:50 with Jordan.”

用英文：

1. 指出日期和时间两处不一致；
2. 明确你原本想要的新时间是 Wednesday the 9th at 2:15；
3. 要求再次确认。

D. 调解任务：把书面变化转告第三人

阅读通知，然后给同行的Daniel写40—60词英文消息。

SERVICE NOTICE
Your bicycle fitting has moved from Monday at 3:00 p.m. to Tuesday at 3:40 p.m. because the workshop will be closed Monday afternoon. The appointment is now at the rear service entrance, not the front desk. Bring reference card RF-218.

消息必须准确转告：原时间、新时间、变化原因、新入口和要带的物品。不要添加退款、价格或其他材料没有的信息。

E. 未知回应的电话模拟

伙伴暗中选择一种回应：

• original day has one later opening;
• only the next morning is available;
• no suitable time is available, so you must promise to reply later.

你先发起改期。根据未知回应选择、拒绝或说明何时回复，并完成最终确认。

F. Unit 3结转检索

遮住第12课。以下6题只给英文新情境。

1. Before giving details, ask a close friend whether they can pick up one document for you.
2. Explain that checking forty labels alone is difficult and the friend's assistance would matter.
3. The friend agrees to stay for twenty minutes. Give a sincere, emphatic thank-you.
4. After the labels are finished, thank the friend for stepping in.
5. A friend returns your forgotten charger. Use the friendly, nonliteral small-favor expression.
6. Someone thanks you for forwarding one short message. Respond warmly and close.

G. Unit 4无提示检索

合上第13—15课。下面19题分别对应本单元前三课的19项全新主动词块。每题只读一次，五秒内开始回应。

1. You enter a restaurant with two colleagues. Tell the host the number of seats you need.
2. Your booking is listed in Morgan Lee's name. Identify it.
3. Politely choose the baked fish from a menu.
4. Ask for a basket of bread for everyone at the table.
5. Before ordering a sandwich, find out whether a salad is included.
6. Your group has finished the meal. Ask for the bill in American English.
7. At a pickup counter, the bag clearly contains another customer's meal. Begin by saying the result does not match your order.
8. You requested two black pens and received two blue pens. Contrast the original order and the result in one sentence.
9. Your booking email promised a window seat. Explain that reasonable prior expectation.
10. The name on a receipt may be wrong, but responsibility is not yet clear. Open the correction gently.
11. The worker now understands the wrong address. Ask politely for it to be corrected.
12. The worker offers to print a replacement. Ask for the expected duration.
13. At a shop, state that you want to swap the shirt you brought back.
14. You are holding a jacket. Ask whether the shop has that model in size medium.
15. Ask permission to put on the shoes and check them.
16. Your friend has just tried the coat. Ask about its comfort and size on the body.
17. The bag cannot close around your laptop. Describe the size as beyond the acceptable limit.
18. After trying two shirts, say the second is more suitable on your body.
19. You have finished comparing the products. State your final choice.

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Unit 4现实任务

准备三张卡：餐厅订单、错误取货单、预约记录。让伙伴随机抽一张，并暗中加入一个变化。你不能预先知道是哪种场景。

在60—120秒内完成：

1. 识别服务和原记录；
2. 提出一个请求；
3. 对数量、项目、时间或尺码作一次精确核对；
4. 对方给出未知限制或替代项；
5. 比较选择并确认最终结果；
6. 用一句自然结束语闭环。

实用互动写作

完成两条消息：

1. 40—60词：向服务方说明原预约和可用时间范围，请求改期；
2. 收到一个未预告的新时段后，再写30—50词，接受或拒绝，复述完整新安排并请求书面确认。

独立录音

不看台词，录90—120秒，总结本单元最实用的三项能力：点清楚、指出差异、比较选项。每项给一个你自己的例子。

三天后的复习

请伙伴再次随机抽取三种服务卡之一，但改变全部姓名、数字和具体项目。你仍能完成请求、变化和确认，才算真正迁移。

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为每项选择：能做到／还不稳定／需要重学。

• 我能说清原预约，并提出具体改期请求。
• 我能给出可操作的时间范围和最早可行时间。
• 我能听写并复述星期、日期、时间、联系人和编号。
• 我能区分改期与彻底取消。
• 我能根据未知可用时段接受、拒绝或承诺稍后回复。
• 我能把一份书面服务通知准确转告第三人，不增加材料没有的信息。
• 我能在陌生的餐厅、取货、购物或预约场景中完成“请求—变化—解决—确认”。
• 我已经在第7部分F、G完成25项无提示检索，并只登记自己真正说出的目标词块。

如果有两项以上选择“需要重学”，先重做第7部分C、D、E，再重新完成Unit 4现实任务。