本课目标

学完本课，你能够：

• 说明预订姓名、房型和承诺时间；
• 礼貌指出房间尚未准备好带来的具体影响；
• 询问行李寄存、换房和等待时间；
• 根据工作桌、位置和时间比较两个方案；
• 把公共许可、路线和延误语言整合到陌生旅行任务中。

热身

1. 房间未准备好时，你最需要先确认“原因”还是“可以怎么办”？
2. “另一个房间现在可用”是否自动表示它更适合你？还要比较什么？

场景词汇

• check-in 入住登记
• housekeeping 客房清洁服务
• luggage storage 行李寄存
• work lounge 工作休息区
• desk 书桌
• courtyard 内院
• available now 现在可用
• ready by 最晚在……准备好

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Choosing a workable solution

Lena and a conference colleague arrive at the Harbor Hotel at 3:20 p.m. Her confirmation says check-in begins at 3:00, and she has an online call at 3:30. Lena handles the conversation at the desk.

Part A — The problem

Front desk agent: Welcome. How can I help?

Lena: Hi. We have a reservation under Lena Ortiz for a standard room with a desk.

Front desk agent: I found it. I'm sorry, but the room isn't ready yet. Housekeeping has been delayed.

Lena: I understand, but we were told it would be ready by three. I have an online call in ten minutes.

Front desk agent: I'm sorry about that. We can offer two options.

Lena: Before we decide, is there somewhere we can leave our bags?

Front desk agent: Yes. Luggage storage is beside the front desk.

Part B — Comparing the options

Front desk agent: You can wait for the original room, which should be ready by four. Or we can offer another room now. It's quieter, but it doesn't have a desk.

Lena: If we wait, when will it be ready at the latest?

Front desk agent: By four. You may use the work lounge for your call.

Lena: Where is the lounge?

Front desk agent: Take the elevator to the second floor and follow the signs for the courtyard. The lounge is across from the elevator.

Lena: We'd prefer to keep the original room because we need the desk. We'll store the bags and use the lounge until four.

Front desk agent: That works. I'll text you as soon as the room is ready.

Lena: Could you confirm that the room still has a desk?

Front desk agent: Yes—standard room, courtyard side, with a desk.

At 3:52, Lena receives the text, finishes her call and checks in. The promised solution is completed in this lesson.

Check the story

1. What time does Lena arrive?
2. What did the confirmation say about check-in?
3. Why does Lena need a solution quickly?
4. What are the two room options?
5. Why does she keep the original room?
6. When does she receive the room-ready text?

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A. Booking confirmation

HARBOR HOTEL — HH-7315
Guest: Lena Ortiz
Room: standard, courtyard side, work desk
Check-in: from 3:00 p.m.
Check-out: by 11:00 a.m.
One-night stay; payment received

B. Options card

Option	Available	Desk	Location	Extra cost
Keep original room	by 4:00	yes	courtyard side	$0
Change rooms	now	no	quieter upper floor	$0

回答：

1. Which option is available sooner?
2. Which option meets the work-desk requirement?
3. Is either option more expensive?
4. What information supports Lena's statement that she was told the room would be ready by three?

C. 不把选择变成输赢

“现在可用”与“有书桌”是不同优点。合理选择取决于学习者的需求。教材答案说明Lena为何这样选，不宣称所有顾客都必须作同样选择。

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本课负荷说明

本课有5项全新主动表达：第1—5项。第6—10项整合前面学过的服务、路线和确认语言。

1. We were told it would be ready by …

我们之前被告知最晚……会准备好。用于引用确认信息，不等于指责眼前工作人员本人。

2. Is there somewhere we can leave our bags?

有地方可以寄存行李吗？somewhere 后接说明用途的从句。

3. Could you offer us another room?

可以给我们另一间房吗？适合询问换房方案，不暗示对方一定有库存。

4. If we wait, when will it be ready?

如果我们等，什么时候能准备好？把方案和所需时间放在同一句中。

5. We'd prefer to …

我们更愿意……。用于比较后明确偏好，后接动词原形。

6. The room isn't ready yet.

房间还没准备好。yet 表示预期它之后会完成。

7. What are our options?

来自第19课，用于邀请对方列出可行方案。

8. Follow the signs for …

来自第18课，用于说明酒店内部路线。

9. Could you confirm …?

来自第16课。方案确定后复核房型、设施、时间或费用。

10. I'll text you as soon as …

一……我就发消息给你。只有真的会发送时才使用。

Don't Say It That Way

容易说出的句子	更自然的表达	原因
My room now.	We were told it would be ready by three.	说明记录和当前差异
Where put bags?	Is there somewhere we can leave our bags?	完成实际请求
Give another room.	Could you offer us another room?	询问可用方案
We want original.	We'd prefer to keep the original room because we need the desk.	选择加一个可核对理由

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1. if说明方案条件

If we wait, when will it be ready?
If we change rooms, can we move now?

这里只讨论真实可行的当前选择，不扩展假设语气。

2. can说明可行性，could提出请求

We can store your bags.
Could you offer us another room?

3. 比较后明确偏好

The other room is quieter, but it has no desk.
We'd prefer to keep the original room.

4. yet与by

The room isn't ready yet. (到现在尚未完成)
It will be ready by four. (不晚于四点)

快速练习

1. If we __________, when will the room be ready? (wait)
2. Could you __________ us another room? (offer)
3. We'd prefer __________ keep the original room.
4. The room isn't ready __________.
5. It should be ready __________ four.

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本课网页已配有完整对话、逐句播放和影子跟读。重点听前台怎样承认问题、提供选项，以及Lena怎样确认最终安排。

把重音放在可核对的承诺和需求上：

We were told it would be ready by THREE.
We need a room with a DESK.
We'd prefer to KEEP THE ORIGINAL ROOM.

避免把 you 读得很重，变成人身归责：

YOU said it was ready.

录音

录两个版本：先说明问题，再比较方案并选择。回听时确认语气既清楚又没有把前台人员当作问题本身。

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A. 理解检查

1. Lena arrives before the stated check-in time.
2. The original room has a desk.
3. The room available now also has a desk.
4. Luggage storage is beside the front desk.
5. The work lounge is on the second floor.
6. Lena waits until after five for the room.

B. 比较并选择

根据第3部分分别为两种需求选择方案，并说明理由：

1. You need a desk for a two-hour online meeting.
2. You need a quiet room immediately and do not need a desk.

C. 酒店内路线

把前台指令复述为三步：电梯、二楼、courtyard标志和lounge位置。故意漏掉一项，让伙伴追问后补全。

D. 未知服务补救

伙伴暗中选择：原房间四点可用、无书桌房现在可用、带书桌升级房现在可用但需加$25。你必须询问时间、设施和费用后再选择。

E. Lesson 16结转检索

遮住第16课，只读英文情境。

1. Call a dental office and identify that your call concerns an existing booking.
2. Ask to change the booking, not cancel it.
3. Ask whether any time is open on Friday afternoon.
4. Explain that 3:30 is impossible and 4:15 is your first possible time.
5. After agreeing on Friday at 4:30, ask for written confirmation of the changed time.

F. Unit 5无提示检索

合上第17—19课。下面18题分别检索三课的18项全新主动词块。

1. In a waiting room, ask whether an apparently empty chair is already being used.
2. After learning the chair is free, politely ask the person beside it whether sitting there is acceptable.
3. Give clear permission for someone to use the shared outlet.
4. At a station, comment that the crowd is larger than it normally is.
5. A stranger has paused reading to answer you. End the exchange and say you will stop interrupting the book.
6. End a brief conversation with someone beginning a journey.
7. At a metro entrance, ask which route you and your friend should use.
8. Tell someone to use the Red Line in the direction of North Point.
9. Explain that the rider must transfer at King Street to the Yellow Line.
10. Tell the rider the station where the journey ends.
11. Ask for the number of stations in that part of the route.
12. Direct the rider to use signs marked “Exit B.”
13. A departure board now shows a later time. State that the train has suffered a delay with a present-result form.
14. Ask whether the duration of the delay is known.
15. State that the departure now uses Platform 8.
16. Ask your companion to list the possible responses to the disruption.
17. Offer the 6:10 bus as an alternative, without claiming you have chosen it.
18. Promise to inform Jordan about the changed arrival, using the short notification expression.

G. Unit 5现实任务

伙伴给你一套未知材料：公共座位规则、两线地图、延误公告和酒店选项卡。你需要完成“许可—路线—变化—通知—解决”五步，最终确认一个可执行方案。

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综合角色任务

在90—120秒内处理一次虚构短途旅行：

1. 在候车区请求使用座位或插座；
2. 询问一条需要换乘的路线并复述；
3. 收到延误和站台变化；
4. 通知目的地联系人；
5. 到达住宿地后比较两个解决方案并确认。

伙伴必须随机改变一项路线和一项住宿条件。至少调用L17—L19每课两项词块。

实用互动写作

给同行者写60—80词旅行更新：包括路线、延误、新预计到达时间和酒店当前问题。同行者随机提出一个限制；再写35—55词，说明最终方案、集合位置和需要对方做的事。

独立录音

不看课文，用90—120秒回答：What changed, what were the options, what did you choose, and what did you confirm?

三天后的复习

更换全部线路、数字、出口、设施和时间后，重新完成第7部分G。只有信息仍然准确，才算迁移。

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为每项选择：能做到／还不稳定／需要重学。

• 我能依据预订确认说明承诺时间和房型。
• 我能询问寄存、等待和换房方案。
• 我能比较时间、位置、设施和费用后明确选择。
• 我能把许可、路线、延误和服务补救串成一次旅行任务。
• 我能把变化通知不在现场的人，并说明对其影响。
• 我完成了CH097—CH101结转检索和Unit 5的18项无提示检索。
• 我没有把TTS、照读或已经看过的文字代读记为正式陌生声音成绩。

如果有两项以上选择“需要重学”，重做第7部分B、D、E、F，再完成三天后的复习。